FAQ

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• How can I operate the ATM to use ATM Madoguchi (open an account / change information)?
• For which companies can I use ATM Madoguchi (open an account / change information)? What kind of procedure can I perform via an ATM?
• If the Loan Service interest rate changes, when does the new interest rate apply?
• How do I change the PIN for my Seven Bank cash card?
• If I change my cash card to a Cash Card with Debit Card Service that is compatible with contactless payment, will the debit card number and the nanaco number also change?
• Can I change my cash card to one that is compatible with contactless payment?
• How can I change my J/Secure password?
• When I charge the cashless payment app or electronic money card with cash, will I receive change? (Can I deposit only part of the cash I put into the ATM?)
• Will the Debit Card Number of my Seven Bank Cash Card with Debit Card Service be changed when the current card expires and a new card is issued?
• I want to change or correct the receiver's name, what should I do?