FAQ

330 results

• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• Can I change my registered information by a method other than using an ATM?
• Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
• Can I conduct the procedure to extend my period of stay by having my family or friend operate an ATM on my behalf?
• What is a personal message?
• What is J/secure2.0?
• How can I change my J/Secure password?
• Which password should I use when using J/Secure?
• How can I register with J/Secure?
• At which JCB member merchants can I use J/Secure?