FAQ

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• How should I request redelivery of a cash card whose retention period at a post office has expired after I opened an account?
• How long does it take to reissue a cash card?
• I have a cash card (without debit service) already. Can I change the card to a Cash Card with Debit Card Service?
• Is a fee incurred when a Seven Bank Cash Card with Debit Card Service is issued?
• What types of Seven Bank Cash Cards with Debit Card Service are there?
• Money was withdrawn from my account by using my Debit Card but I didn't withdraw it. What happened?
• Where can I use my Seven Bank Cash Card with Debit Card Service?
• Can I use my Seven Bank Cash Card with Debit Card Service to pay monthly bills such as a cell phone bill?
• Will I receive nanaco bonus points when I make payments with my Seven Bank Cash Card with Debit Card Service?
• Is there a Seven Bank Cash Card with nanaco already included?