FAQ

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• I am a foreign national. Please tell me what identity verification documents are required to open an account and how to submit them.
• I applied for the International Money Transfer Service simultaneously when applying for a Seven Bank account. When will I receive a cash card?
• Even though I am registered for the Point Service, I have not received any points.
• When are domestic money transfers reflected to the recipient's account?
• What is the difference between the Logon ID and Customer ID?
• What do I do if I forget my Logon ID?
• Can I apply for International Money Transfer Service at the same time when I open a Seven Bank account?
• What documentation will I need to apply for the International Money Transfer Service?
• What should I do if I cannot get through even when calling the Contact Center from a mobile phone or from overseas?
• What are Seven Bank's medium-term management strategy?