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I clicked the "Logon" button on the Internet Banking Service page, but the logon page did not appear. What should I do?

ANSWER
1. If cookies are disabled
If cookies are disabled in your browser's settings, you will not be able to log on. For this reason, you will need change your browser's settings to enable cookies.
For information on how to enable cookies, click here.

2. If your environment does not meet certain requirements
To use the Direct Banking Services, your environment must meet certain requirements regarding your PC's operating system and the browser you are using. If you are using the Direct Banking Service in an environment does not meet these requirements, a problem might occur.
For more information, click here. (Japanese only)

* If neither of the cases described above applies, contact the Contact Center or the service center of your PC's manufacturer.

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