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I clicked the "Logon" button on the Internet Banking Service page, but the logon page did not appear. What should I do?
1. If cookies are disabled
If cookies are disabled in your browser's settings, you will not be able to log on. For this reason, you will need change your browser's settings to enable cookies.
For information on how to enable cookies, click here.
2. If your environment does not meet certain requirements
To use the Direct Banking Services, your environment must meet certain requirements regarding your PC's operating system and the browser you are using. If you are using the Direct Banking Service in an environment does not meet these requirements, a problem might occur.
For more information, click here. (Japanese only)
* If neither of the cases described above applies, contact the Contact Center or the service center of your PC's manufacturer.
If cookies are disabled in your browser's settings, you will not be able to log on. For this reason, you will need change your browser's settings to enable cookies.
For information on how to enable cookies, click here.
2. If your environment does not meet certain requirements
To use the Direct Banking Services, your environment must meet certain requirements regarding your PC's operating system and the browser you are using. If you are using the Direct Banking Service in an environment does not meet these requirements, a problem might occur.
For more information, click here. (Japanese only)
* If neither of the cases described above applies, contact the Contact Center or the service center of your PC's manufacturer.
Category
- FAQ (English) > Individual Customer
- FAQ (English) > Individual Customer > All Categories
- FAQ (English) > Individual Customer > Customer Services
- FAQ (English) > Individual Customer > Direct Banking Service
- FAQ (English) > Individual Customer > Security
- FAQ (English) > Individual Customer > Direct Banking Service > All in Category
- FAQ (English) > Individual Customer > Direct Banking Service > How to Start Direct Banking Service
- FAQ (English) > Individual Customer > Security > All in Category
- FAQ (English) > Individual Customer > Security > Security Measures for Direct Banking Service
FAQ related
- I entered my telephone number to register for the Direct Banking Service or reset my logon ID or logon password, but I got a message that I entered an incorrect telephone number and was unable to complete the procedure. What should I do?
- Will I be notified by email if my Loan Service application did not successfully pass through the screening?
- I want to use my Seven Bank Cash Card with Debit Card Service to shop on the Internet but there is only a field to enter a credit card number. Can I pay with debit?
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