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Question

Why are my statements in App Bankbook, MyJCB, and the Direct Banking Service not up-to-date?

ANSWER
The JCB member merchants might not have finished the processing relevant sales. For information on the status of sales processing at each JCB member merchant, contact the JCB Debit Card Information Desk.

Phone number of the JCB Debit Card Information Desk: 0570-099-766 (not toll-free)
Reception hours: Open from 9:00 AM to 5:00 PM, 365 days a year (except for the new year holidays)

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