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I am hard of hearing. Please tell me how to submit an inquiry, other than by telephone.

(1) Inquiries by (text) chat with a human operator:
If you would like to have a (text) chat with a human operator, please go to the following webpage and select "Inquiries using (text) chat with a human operator":
Note: Operating times are from 10:00-19:00 (excluding Sat., Sun., and holidays)
Note: You might be unable to connect if the lines are congested.

(2) Inquiries by email
Inquiries from Direct Banking can be received (if you have a Seven Bank account).
To make an inquiry, log in and, in the upper right of the window, choose "Help Q&A > Inquiry Form".

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