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Check whether the My Seven Bank app became unusable for any of the following reasons.
(1) If an error code is displayed:
Check the following webpage, which lists the main My Seven Bank error codes and the actions to take:
https://www.sevenbank.co.jp/personal/useful/app/mysevenbank/err/

(2) If a takeover error is displayed:
You cannot use the My Seven Bank app on multiple terminals (e.g., phones).
If you turn on the option "Start the takeover setting" in the menu "Other", you will be able to use the My Seven Bank from the app on a new terminal after you re-install the app.
For details, check this FAQ related to My Seven Bank:
https://faqsearch.sevenbank.co.jp/faq.html?category=2006

(3) If you are not using the recommended environment (OS) for the app:
On the following webpage, check whether you are using the environment recommended for the My Seven Bank app.
Note: The status of your terminal might sometimes prevent it from working properly.
https://www.sevenbank.co.jp/personal/useful/app/mysevenbank/

(4) If system maintenance is in progress:
To ensure the safety of your My Seven Bank app, sometimes it needs to be downloaded and/or updated to a new version. During such times, you might be unable to use the app.
In such cases, please use the service at a Seven Bank ATM or from the Direct Banking Service.