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I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?
If a card is reissued due to a reading error or a change to a card equipped with the contactless payment function, or if the expiry date of the Cash Card with Debit Card Service has been renewed, it is necessary to complete the following procedure to confirm the arrival of a new cash card via the Direct Banking Service after receiving the new card.
* This procedure is not required in the case of the reissuance of a card due to loss or theft, or the case where you use a new card to conduct transactions via an ATM.
1. When you receive a new card, log on to the Direct Banking Service, and click “Registration” on the screen for confirming the arrival of the card.
2. Enter the customer ID and confirmation number indicated on the new card to make the Direct Banking Service available using the new card.
* If your new card has not arrived yet, click “Not arrived yet,” then you can use the Direct Banking Service with the information on your current card.
FAQ related
- My "My Seven Bank App" is linked to "nanaco". My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how to reset my account with the new "nanaco" number.
- I reissued my Seven Bank Cash Card and I received my new card. What should I do with my old card?
- I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuance. If you have any questions, please contact us (U_VP_0180026).”
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