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Question

Nanaco points/money balance in App Bankbook turns not to be displayed without any precursor. Why this happen?

ANSWER
When the card renewal procedure is initiated, your nanaco point/money balance or nanaco usage records will no longer be displayed on the App Bankbook. If you wish to check your nanaco point/money balance on your current card, please access the website of Seven Card Service Co., Ltd. (for nanaco members).
When you receive a new card, please make a re-setting with your new nanaco number.

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