FAQ

599 results

• I reinstalled and tried to set up the Seven Bank International Money Transfer App, but I got an error in the takeover.
• I uninstalled the Seven Bank International Money Transfer App without completing the takeover settings for the app. What should I do?
• How can I set up the Seven Bank International Money Transfer App?
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• I received a letter titled "Request for Submission of Residence Card." What should I do?
• When I submit my residence card via the Residence Card Submission Site, will I receive contact from Seven Bank if there is any deficiency in the registered information?
• I submitted my residence card via the Residence Card Submission Site. How long does it take until the registration is completed?
• I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have to submit my residence card in order to be able to use my account again?
• How can I submit my residence card?
• How can I know whether my Cash Card with Debit Card Service is compatible with contactless payment?