FAQ

599 results

• I was unable to make payment by the contactless payment method. Why?
• Will I get nanaco points when I make payment by the contactless payment method?
• If I change my cash card to a Cash Card with Debit Card Service that is compatible with contactless payment, will the debit card number and the nanaco number also change?
• Can I change my cash card to one that is compatible with contactless payment?
• What is contactless payment using a Cash Card with Debit Card Service?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have lost a receipt on which the QR code was printed. What should I do?
• Can a person other than the applicant apply for a procedure via ATM Madoguchi (open an account / change information)?
• I made an application for a procedure via ATM Madoguchi (open an account / change information), and then I received an SMS. In what situation do I receive an SMS? Is this a legitimate one?
• Is any fee charged for using ATM Madoguchi?
• I want to check whether the application I made via ATM Madoguchi has been properly accepted.