FAQ

106 results

• What should I do if an automatic domestic money transfer cannot be carried out due to insufficient funds?
• Can I download a file with an image?
• After I complete the procedure for the Automatic Payment Service in the Direct Banking Service, will a debit incur right away?
• What should I do  if I cannot view my transaction statement in a PDF file via the Direct Banking Service?
• What are "logon ID" and "logon password"?
• Can I use Direct Banking Service overseas?
• When I tried to log on to the Direct Banking Service, I was asked to authorize my International Money Transfer app. What should I do?
• When using the Seven Bank International Money Transfer App, where can I find a one-time password that is necessary for app authentication?
• How can I know whether my Cash Card with Debit Card Service is compatible with contactless payment?
• I was unable to make payment by the contactless payment method. Why?