FAQ

42 results

• I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuance. If you have any questions, please contact us (U_VP_0180026).”
• I received an advance notice on card renewal. What kind of procedure should I take?
• I received a new card. What should I do with my current card?
• I have not been issued a new card. Can I continue to use my current card?
• I use my current card to pay utility bills. Can I continue to pay these bills using a new card?
• I received a new card with a renewed expiry date. Do I have to take any procedure with regard to the card information I have registered for online shopping services?
• I received a new card. When can I start to use it?
• I use a Seven Bank Cash Card with Debit Card Service incorporating nanaco. Upon renewal of the card, will the nanaco balance and nanaco points on my current card be transferred to my new card?
• What can I do on MyJCB?
• What is the difference between a credit card and a debit card?