FAQ

54 results

• When I used an ATM, a screen requesting me to extend my period of stay appeared. What will happen if I do not complete the procedure?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• Can I change my registered information by a method other than using an ATM?
• Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
• Can I conduct the procedure to extend my period of stay by having my family or friend operate an ATM on my behalf?
• When I set up my account, I registered my seal (personal stamp) or signature; however, use of procedures that use seals or signatures has now been abolished. Will this affect how I use my account?
• Why were procedures based on seals (personal stamps) and signatures abolished?
• What should I do to cancel (stop) direct debit?
• How much is the fee for reissuing a cash card?
• How long does it take to reissue a cash card?