FAQ

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• What will I need to request a reimbursement of funds stolen through a bank transfer scam?
• Please tell me how to contact you by email (inquiry form).
• What is the Act on the Utilization of Funds Related to Dormant Deposits?
• A deposit was not made on the deposit date. Why?
• Can I use my Seven Bank Cash Card with Debit Card Service to pay monthly bills such as a cell phone bill?
• What is App authentication?
• When I inserted my cash card into a Seven Bank ATM, the screen displayed a message,"this card is invalid." What should I do?
• Can I have an application form sent to me by mail?
• What should I do if I am prevented from using direct debit (automatic payment) because of my insufficient balance?
• Are there any conditions to apply for a Seven Bank Cash Card with Debit Card Service?