FAQ

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• I accidentally transferred money from a Seven Bank account into an account at another bank as part of a bank transfer scam. How should I request this money be reimbursed?
• I accidentally transferred money to a scammer. Is the money still in his or her account?
• Will I still be granted points after terminating an account?
• Can I use my Seven Bank account as my designated account for horse racing (A-PAT/Soku-PAT), etc.?
• How do I place a time deposit for my Seven Bank account?
• Is my Seven Bank account covered by deposit insurance?
• When can I request a domestic money transfer from a Seven Bank account?
• How do I make a transfer from my Seven Bank account?
• Can I use the Smartphone ATM Services to withdraw cash from my Seven Bank account?
• After opening the account, the cash card has been sent to me but I was not home so I could not receive it. What should I do now?