FAQ

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• I applied for a Seven Bank account, when will I receive my cash card?
• (Page link to open an account online) What is your privacy policy when opening an account online?
• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• If I change my salary-receiving account to a Seven Bank account, will I always be eligible for the Point Service for "Salary" and "Bonus?"
• What should I do if the account holder of a Seven Bank account passes away?
• Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how t...
• I applied for the International Money Transfer Service simultaneously when applying for a Seven Bank account. When will I receive a cash card?
• What services can I use after my immediate account is set up?
• What is the amount limit for domestic money transfers from a Seven Bank account?