FAQ

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• Can I install and use the SEVEN BANK Money Transfer App on multiple smartphones?
• I have an agreement for the International Money Transfer Service, but, when I tried to make an international money transfer, I got an error message and was unable to complete th...
• I am a foreign national. Please tell me what identity verification documents are required to open an account and how to submit them.
• What are "logon ID" and "logon password"?
• What should I do when I have entered an incorrect PIN and my Seven Bank cash card has been locked?
• Where do I check for the latest "Seven Bank Account Terms and Conditions" and the "Service Outline?"
• What languages are supported by ATM screens and interphones?
• Can I charge my nanaco and check my nanaco balance at Seven Bank ATMs?
• I reissued my Seven Bank Cash Card and I received my new card. What should I do with my old card?
• If I change my cash card to a Cash Card with Debit Card Service that is compatible with contactless payment, will the debit card number and the nanaco number also change?