FAQ

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• What should I do  if I cannot view my transaction statement in a PDF file via the Direct Banking Service?
• Can I open an account without International Money Transfer Service from the International Money Transfer app?
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• I received a letter titled "Request for Submission of Residence Card." What should I do?
• What is contactless payment using a Cash Card with Debit Card Service?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have lost a receipt on which the QR code was printed. What should I do?
• For which companies can I use ATM Madoguchi (open an account / change information)? What kind of procedure can I perform via an ATM?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.As there was a change to my registered information, I selected "Yes." What...
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.In what situation is this notice displayed?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.Can I see the notice displayed under that title again?