FAQ

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• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.Can I remove this notice?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.I have lost a receipt with a QR code that was issued by the ATM. What shoul...
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• I have registered for app authentication. Do I need a Direct Banking Card?
• When I used my cash card via an ATM, the screen displayed a message, "Magnetism of the magnetic stripe on your card is weak." What should I do?
• Please tell me how to contact you by email (inquiry form).
• What should I do to have a cash card reissued via the Direct Banking Service?
• Which password should I use when using J/Secure?
• When I made an application to register an additional receiver of international money transfer via the Direct Banking Service or Seven Bank International Money Transfer App, I re...
• When I made an application for the International Money Transfer Service via the Direct Banking Service, I received a letter notifying me of the deficiency in my application. Wha...