FAQ

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• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.I tapped the wrong button, making a mistake between "Yes" and "No." What ...
• Why were procedures based on seals (personal stamps) and signatures abolished?
• I want to know the current terms and conditions for the agreement for the Monthly Auto-Deposit Service.
• The name of the financial institution and/or the branch office I registered for the Monthly Auto-Deposit Service has changed as a result of integration/abolition. Do I have to f...
• Can I write my signature in kanji, hiragana, and/or katakana, alphabet on the back of my Seven Bank Cash Card with Debit Card Service?
• Are my cash card PIN and Debit Card PIN identical?
• Are my MyJCB password and Debit Card PIN identical?
• What is the difference between the Logon ID and Customer ID?
• When opening an account or applying for a card loan, what should I do if there is no selection item that corresponds to "occupation" and "transaction purpose (main purpose of ac...
• I opened a new account and received my cash card. How do I use the Direct Banking Service with a smartphone?