FAQ

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• I entered my telephone number to register for the Direct Banking Service or reset my logon ID or logon password, but I got a message that I entered an incorrect telephone number...
• Why are my statements in MyJCB, and the Direct Banking Service not up-to-date?
• I incorrectly input my MyJCB password and got locked out. What should I do?
• I lost my Seven Bank Cash Card with Debit Card Service (nanaco integrated card) and had my card reissued. Will my nanaco points be inherited?
• How Seven Bank will handle the documents to be submitted related to Individual Number or My Number?
• Can I use the Smartphone Authentication App to confirm whether transactions and procedures have been completed?
• Can I designate my Seven Bank account as the receiving account for public pensions such as employee's pension and national pension?
• I want to know the business days of the payment centers and receiving banks etc., for international money transfers, what should I do?
• Please tell me the contact information, operating hours, and supported languages for China Hotline.
• Can I borrow at a Seven Bank ATM and have it transferred to a Seven Bank account (ordinary deposit)?