FAQ

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• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• Can I install and use the SEVEN BANK Money Transfer App on multiple smartphones?
• What should I do when I have entered an incorrect PIN and my Seven Bank cash card has been locked?
• What is an unused account management fee?
• I have not been issued a new card. Can I continue to use my current card?
• I received a new card. When can I start to use it?
• I have an agreement for the International Money Transfer Service, but, when I tried to make an international money transfer, I got an error message and was unable to complete th...
• When will I be able to use the International Money Transfer Service after I made an application for the service?
• What should I do if I want to apply for International Money Transfer Service after opening an account?
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?