FAQ

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• I opened a new account and received my cash card. How do I use the Direct Banking Service with a smartphone?
• If my application for an additional limit is accepted for my Loan Service, when will the new limit apply?
• What is the timing for the exchange rate used in international money transfers?
• How do I make a repayment of the entire amount, including the Loan Service interest?
• How do I repay (partial repayment or repayment of the entire amount) at a given time in the Loan Service?
• How do I borrow money using the Loan Service?
• What should I do about points that I receive?
• Can I recharge nanaco (add money to nanaco) from Seven Bank accounts?
• What should I do if I forget the PIN for my Seven Bank cash card？
• How do I change the PIN for my Seven Bank cash card?