FAQ

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• Where can I get information about your business performance?
• I applied for a Seven Bank account, when will I receive my cash card?
• Where is the location of branch printed on the back of my Seven Bank cash card?
• When applying for a Seven Bank account, why do I need identity verification documents?
• When using a Seven Bank cash card with debit card function at a physical store, do I need to authenticate using a "J/Secure" one-time password or a pre-registered password?
• I submitted my residence card via the Residence Card Submission Site. How long does it take until the registration is completed?
• Can I change my registered information by a method other than using an ATM?
• Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
• What should I do to have a cash card reissued via the Direct Banking Service?
• How can I change my J/Secure password?