FAQ

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• What should I do  if I cannot view my transaction statement in a PDF file via the Direct Banking Service?
• I would like to open a Seven Bank account. Are there any conditions when opening a Seven Bank account at the ATM?
• When I tried to log on to the Direct Banking Service, I was asked to authorize my International Money Transfer app. What should I do?
• I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have...
• When I charge the cashless payment app or electronic money card with cash, will I receive change? (Can I deposit only part of the cash I put into the ATM?)
• I entered my telephone number to register for the Direct Banking Service or reset my logon ID or logon password, but I got a message that I entered an incorrect telephone number...
• Can I receive my Seven Bank cash card at a location other than the registered address?
• I canceled a product that I purchased with my Seven Bank Cash Card with Debit Card Service. When will my account be refunded?
• I want to use my Seven Bank Cash Card with Debit Card Service to shop on the Internet but there is only a field to enter a credit card number. Can I pay with debit?
• Will I receive nanaco bonus points when I make payments with my Seven Bank Cash Card with Debit Card Service?