FAQ

Ａ 598 results

• How can I change the financial institution registered for direct debit?
• What is meant by "Error" which appears in statements of the Monthly Auto-Deposit Service?
• A deposit was not made on the deposit date. Why?
• When I use the Monthly Auto-Deposit Service, how is it described in statements of the debit account?
• How many accounts can I register for the Monthly Auto-Deposit Service?
• How can I know whether my Cash Card with Debit Card Service is compatible with contactless payment?
• I was unable to make payment by the contactless payment method. Why?
• What is contactless payment using a Cash Card with Debit Card Service?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• Will I need to conduct authentication by entering the confirmation number even after I register for app authentication?