FAQ

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• When using app authentication, do I need both the My Seven Bank app and the Seven Bank International Money Transfer App?
• Can I install and use the SEVEN BANK Money Transfer App on multiple smartphones?
• What should I do when I have entered an incorrect PIN and my Seven Bank cash card has been locked?
• Do Seven Bank accounts become unavailable (for example, because of system maintenance) on certain fixed days of the month?
• Can I conduct international money transfers from Seven Bank ATMs?
• Am I able to withdraw the funds remaining in my account at a Seven Bank ATM if they amount to less than 1,000 Yen?
• I tried to open an account but I have not received an email from Seven Bank (for conformation of the email address).
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.In what situation is this notice displayed?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.Can I remove this notice?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.I have lost a receipt with a QR code that was issued by the ATM. What shoul...