FAQ

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• I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have...
• Is ATM Madoguchi (open an account / change information) available via all Seven Bank ATMs?
• I don’t know how to give approval when making a money transfer via the Direct Banking Service. What should I do?
• What should I do to have a cash card reissued via the Direct Banking Service?
• Can I convert nanaco points into electronic money via a Seven Bank ATM?
• I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuan...
• Can I register my Seven Bank debit card for Apple Pay or Google Pay?
• Can I use the Smartphone ATM Services to withdraw cash from my Seven Bank account?
• What should I do to obtain a bank balance certificate?
• What are Seven Bank's branch names?