FAQ

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• What is the "Direct Banking Service?"
• What should I do if my Direct Banking Service session ends without me logging off?
• I accidentally transferred money from a Seven Bank account into an account at another bank as part of a bank transfer scam. How should I request this money be reimbursed?
• The name of the service changed from Remote Banking to Direct Banking Service. Have the services or procedures changed?
• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• When I made an application to register an additional receiver of international money transfer via the Direct Banking Service or Seven Bank International Money Transfer App, I re...
• Can I use cards other than bank-affiliated cards at Seven Bank ATMs?
• When a financial institution I bank with is closed, can I still use that institution's cash card at Seven Bank ATMs?
• What is "smime.p7s" that is attached to the email from Seven Bank?
• If I want to pay with a Seven Bank cash card with debit card function, do I need to register with "J/Secure"?