FAQ

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• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.I tapped the wrong button, making a mistake between "Yes" and "No." What ...
• What is the approval request number indicated on the approval waiting screen of the Direct Banking Service?
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?
• If I lose my Seven Bank Cash Card with Debit Card Service overseas, will you issue an international emergency card?
• What system is in place to reimburse victims of bank transfer scams?
• When I tried to log on to the Direct Banking Service, I was asked to authorize my International Money Transfer app. What should I do?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.As there was a change to my registered information, I selected "Yes." What...
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.Can I see the notice displayed under that title again?
• How many bank bills can be deposited or withdrawn per transaction at the maximum via a Seven Bank ATM?
• What should I do if I am using the Direct Banking Service for the first time?