FAQ

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• What should I do if I lose my nanaco card or can't access the nanaco mobile app?
• What should I do if I cannot get through even when calling the Contact Center from a mobile phone or from overseas?
• I currently hold Seven Bank shares. How can I change registered information such as my address?
• Can I choose to not receive a receipt when making a transaction at a Seven Bank ATM?
• Is there a branch with a service counter where I can perform Seven Bank account transactions?
• Can I have 2 Seven Bank cash cards issued?
• Can I use a Seven Bank Cash Card for automatic withdrawals to pay utilities and credit card payment?
• Can I recharge nanaco (add money to nanaco) from Seven Bank accounts?
• Can I use my Seven Bank account as my designated account for horse racing (A-PAT/Soku-PAT), etc.?
• Are there any Seven Bank cash cards that can be used as credit cards?