FAQ

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• Can I use ATM Madoguchi (open an account / change information) at any time?
• How can I operate the ATM to use ATM Madoguchi (open an account / change information)?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.Can I remove this notice?
• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• At which JCB member merchants can I use J/Secure?
• I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuan...
• I use my current card to pay utility bills. Can I continue to pay these bills using a new card?
• Can I have an application form sent to me by mail?
• Can I use my smartphone for ATMs?
• Can I receive my Seven Bank cash card at a location other than the registered address?