FAQ

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• I am planning on moving overseas. How can I change my registered information, such as my address?
• Can I download a file with an image?
• What should I do  if I cannot view my transaction statement in a PDF file via the Direct Banking Service?
• How many automatic domestic money transfers can be set up?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.Can I see the notice displayed under that title again?
• Can I change my registered information by a method other than using an ATM?
• Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
• How can I register with J/Secure?
• How can I charge nanaco?
• I have not been issued a new card. Can I continue to use my current card?