FAQ

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• If I change my cash card to a Cash Card with Debit Card Service that is compatible with contactless payment, will the debit card number and the nanaco number also change?
• I use my current card to pay utility bills. Can I continue to pay these bills using a new card?
• I have not been issued a new card. Can I continue to use my current card?
• Can I change my cash card to one that is compatible with contactless payment?
• I use a Seven Bank Cash Card with Debit Card Service incorporating nanaco. Upon renewal of the card, will the nanaco balance and nanaco points on my current card be transferred ...
• I received a new card with a renewed expiry date. Do I have to take any procedure with regard to the card information I have registered for online shopping services?
• I received a cash card from Seven Bank although I have not taken any procedure.
• I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuan...
• I received an advance notice on card renewal. What kind of procedure should I take?
• I received a new card. What should I do with my current card?