FAQ

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• After opening the account, the cash card has been sent to me but I was not home so I could not receive it. What should I do now?
• What is the difference between a credit card and a debit card?
• I applied for a Seven Bank Cash Card with Debit Card Service. When will I receive the card?
• I received a payment notification after canceling my Seven Bank Cash Card with Debit Card Service. Why?
• I am using nanaco. If I change my card to a Seven Bank Cash Card with Debit Card Service (nanaco integrated card), will I inherit my nanaco points?
• I lost my Seven Bank Cash Card with Debit Card Service (nanaco integrated card) and had my card reissued. Will my nanaco points be inherited?
• Can I use a card that was issued outside of Japan, at Seven Bank ATMs?
• How do I switch from a former IY Bank cash card to a Seven Bank IC cash card?
• I opened a new account and received my cash card. How do I use the Direct Banking Service with a smartphone?
• What should I do if I lose (due to misplacement or theft) my Seven Bank cash card?