FAQ

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• Why are my statements in MyJCB, and the Direct Banking Service not up-to-date?
• What is the security code?
• I opened a new account and received my cash card. How do I use the Direct Banking Service with a smartphone?
• When will I receive the point service points?
• Is there a Seven Bank Cash Card with nanaco already included?
• Can I use my Seven Bank Cash Card at ATMs other than Seven Bank ATMs?
• What kind of service is ATM Madoguchi ?
• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?
• How do I stop the (paid) paper statement mailing service?