FAQ

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• What should I do to cancel the agreement for the Monthly Auto-Deposit Service?
• How can I change the deposit amount?
• What is meant by "Application pending" which appears in statements of the Monthly Auto-Deposit Service?
• When is the deposit date in the Monthly Auto-Deposit Service?
• How many accounts can I register for the Monthly Auto-Deposit Service?
• What kind of ATM can I use overseas?
• I lost my Direct Banking card. Can I get the card reissued?
• What is the Direct Banking card?
• If I make a request for an extra issue of my statement, how long does it take for delivery?
• What should I do if I am using the Direct Banking Service for the first time?