FAQ

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• I received a cash card from Seven Bank although I have not taken any procedure.
• I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuan...
• I received a new card with a renewed expiry date. Do I have to take any procedure with regard to the card information I have registered for online shopping services?
• I received a new card. When can I start to use it?
• What is J/Secure?
• I was unable to make payment by the contactless payment method. Why?
• Will I get nanaco points when I make payment by the contactless payment method?
• What is a personal message?
• What is J/secure2.0?
• How can I change my J/Secure password?