FAQ

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• When I set up my account, I registered my seal (personal stamp) or signature; however, use of procedures that use seals or signatures has now been abolished. Will this affect ho...
• How do I check how many points I have with the Point Service?
• I am planning on moving overseas. How can I change my registered information, such as my address?
• How many automatic domestic money transfers can be set up?
• I am a foreign national. Please tell me what identity verification documents are required to open an account and how to submit them.
• I submitted my residence card via the Residence Card Submission Site. How long does it take until the registration is completed?
• How can I know whether my Cash Card with Debit Card Service is compatible with contactless payment?
• When I used an ATM, a receipt containing a notice titled "Request to comfirm customer information" was issued. How can I use the QR code printed thereon?
• Please tell me how to contact you by email (inquiry form).
• How can I change my J/Secure password?