FAQ

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• Even though I am registered for the Point Service, I have not received any points.
• When I made an application for the Loan Service, an error message stating that there is no registered email address appeared. What should I do?
• When I inserted my cash card into a Seven Bank ATM, the screen displayed a message,"this card is invalid." What should I do?
• What languages are supported by ATM screens and interphones?
• When my Seven Bank Cash Card with Debit Card Service is reissued, will my debit card number or nanaco number be changed?
• What is the fee to have a Seven Bank cash card reissued?
• Do Seven Bank accounts become unavailable (for example, because of system maintenance) on certain fixed days of the month?
• Can I conduct international money transfers from Seven Bank ATMs?
• What performance indicators do you use?
• What can I do at Seven Bank ATMs?