FAQ

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• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have...
• Please tell me the contact information, operating hours, and supported languages for China Hotline.
• How much time does it take to screen the Loan Service applications?
• What should I do if I have a question about investor relations (IR) not covered in this FAQ?
• I reissued my Seven Bank Cash Card and I received my new card. What should I do with my old card?
• What are "logon ID" and "logon password"?
• I am a foreign national. Please tell me what identity verification documents are required to open an account and how to submit them.
• I received a letter titled "Request for Submission of Residence Card." What should I do?
• Can I have an application form sent to me by mail?