FAQ

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• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.Can I see the notice displayed under that title again?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.I have lost a receipt with a QR code that was issued by the ATM. What shoul...
• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• My name registered for my Seven Bank account has been changed. Do I have to follow any procedure in relation to the Monthly Auto-Deposit Service?
• I want to use my Seven Bank Cash Card with Debit Card Service to shop on the Internet but there is only a field to enter a credit card number. Can I pay with debit?
• Are Seven Bank Cash Cards with Debit Card Service compatible with J/Secure?
• I have not received any emails at the new email address that I registered.
• How can I know whether my Cash Card with Debit Card Service is compatible with contactless payment?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have lost a receipt on which the QR code was printed. What should I do?
• I have lost a receipt with a QR code that was issued after I applied for a procedure via ATM Madoguchi. What should I do?