FAQ

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• When I tried to log on to the Direct Banking Service, I was asked to authorize my International Money Transfer app. What should I do?
• I reinstalled and tried to set up the Seven Bank International Money Transfer App, but I got an error in the takeover.
• I uninstalled the Seven Bank International Money Transfer App without completing the takeover settings for the app. What should I do?
• Can I convert nanaco points into electronic money via a Seven Bank ATM?
• What conditions exist regarding the usage of the International Money Transfer Service?
• What is the timing for the exchange rate used in international money transfers?
• What service charges apply when using the International Money Transfer Service?
• How do I borrow money using the Loan Service?
• Is it possible to arrange for money, for rent or for other purposes, to be transferred on the same day every month to a specific receiver (automatic domestic money transfers)?
• Can I use an account management service such as MoneyLook?