FAQ

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• How do I switch from a temporary PIN to a PIN?
• Am I able to withdraw the funds remaining in my account at a Seven Bank ATM if they amount to less than 1,000 Yen?
• What are services are available with the Direct Banking Service?
• I couldn't use an ATM with my temporary PIN. Why?
• What is a temporary PIN?
• How do I use the Online Payment Service?
• When applying for a Seven Bank account, why do I need identity verification documents?
• What can I do at Seven Bank ATMs?
• I tried to open an account but I have not received an email from Seven Bank (for conformation of the email address).
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?