FAQ

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• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how t...
• How can I change my J/Secure password?
• What should I do if my personal information, such as my registered address, telephone number or employer, has changed (including cases where my written address has changed becau...
• I have made an application for a procedure via ATM Madoguchi (open an account / change information), but the face photo on my identity verification document does not match my fa...
• If I change my registered information via ATM Madoguchi, will the information be updated soon?
• An error occurred, and I can't use My Seven Bank.
• Where can I check the statement for my debit usage?
• I don't know my account number.
• How far can I go back to track my statement with my Seven Bank Cash Card with Debit Card Service?
• I tried to pay with my Seven Bank Cash Card with Debit Card Service but payment failed. Why?