FAQ

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• I currently hold Seven Bank shares. How can I change registered information such as my address?
• I have opened a Seven Bank account (or had a cash card reissued), but my Seven Bank cash card has not arrived. What should I do?
• Can I use my Seven Bank Cash Card with Debit Card Service to pay for purchases at 7-Eleven and other convenience stores or other shops?
• Do you need my home telephone number for opening a Seven Bank account?
• Can I set up automatic savings installments each month for a certain amount using time deposits in my Seven Bank account?
• I applied for a Seven Bank account, when will I receive my cash card?
• Can I use the Online Payment Service on my mobile phone?
• What should I do if my confirmation number is expired (locked)?
• What should I do if I forget the PIN for my Seven Bank cash card？
• I couldn't use an ATM with my temporary PIN. Why?