FAQ

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• Can I conduct the procedure to extend my period of stay by having my family or friend operate an ATM on my behalf?
• When I set up my account, I registered my seal (personal stamp) or signature; however, use of procedures that use seals or signatures has now been abolished. Will this affect ho...
• I lost my Seven Bank Cash Card with Debit Card Service (nanaco integrated card) and had my card reissued. Will my nanaco points be inherited?
• I reissued my Seven Bank Cash Card and I received my new card. What should I do with my old card?
• What should I do if I forget my logon password or my password is no longer valid (my password is suspended)?
• I am planning on moving overseas. How can I change my registered information, such as my address?
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have...
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• I use a Seven Bank Cash Card with Debit Card Service incorporating nanaco. Upon renewal of the card, will the nanaco balance and nanaco points on my current card be transferred ...